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GENERAL CONTRACTING TERMS AND CONDITIONS 1. Introduction The purpose of this document is to regulate the GENERAL CONTRACTING TERMS AND CONDITIONS of the Pre-Reservation and On-line Booking services (hereinafter, and indistinctly, the Pre-Reservation and On-line Booking services, or the services) of Lifestyle Holidays Tenerife SL, with registered office at Urb. Palm Mar, Avda.el palm-mar 91, 38632 - Arona - Tenerife CIF B72947153 (hereinafter Lifestyle Holidays Tenerife SL or LHT, indistinctly), Tel. 922 732173. The terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access https://bookings.lifestyleholidaystenerife.com/ (hereinafter, the Website) or use the services. Use of the Pre-Reservation and On-line Reservation services by the User through the Website 2.1. Pre-Reservation Services The on-line Pre-Reservation services are merely informative, and their sole purpose is to offer the user the possibility of consulting the availability of a holiday home 2.2. The purpose of the on-line reservation services is to reserve the rooms that the User wishes to book at any of the hotels belonging to Lifestyle Holidays Tenerife SL. THE USE OF THESE ONLINE BOOKING SERVICES CONSTITUTES A CONTRACT BETWEEN THE PARTIES WITH FULL AND UNRESERVED ACCEPTANCE BY THE USER OF EACH AND EVERY ONE OF THE GENERAL TERMS AND CONDITIONS GOVERNING THE USE OF THIS, WITHOUT IT BEING NECESSARY OR REQUIRED BY THE PARTIES ITS WRITTEN TRANSCRIPTION. b. Contracting procedure: Once the reservation has been made through the website, THE USER WILL RECEIVE AN E-MAIL CONFIRMING THEIR RESERVATION. LIFESTYLE HOLIDAYS TENERIFE SL WILL ONLY BE BINDING FOR THOSE BOOKINGS CONFIRMED BY THE USER WHEN HE/SHE RECEIVES THE AFOREMENTIONED E-MAIL AND UNDER THE CONDITIONS INDICATED THEREIN. The user must verify the information contained in their booking confirmation and notify LIFESTYLE HOLIDAYS TENERIFE SL (at the address indicated in point 5 of these conditions), within twenty-four hours of receipt and in writing, of any errors noted. Otherwise, it will be understood that you are accepting the terms and conditions of the booking expressed in the confirmation e-mail. c. Guarantee: Once the confirmation e-mail has been received and no observations have been made by the User within the period indicated, the booking is firm and is guaranteed against the credit card provided by the User when making the booking until their arrival at the hotel. d. Termination of the contract or cancellation of the booking: The credit card is only a means of guarantee. The cancellation of reservations by the user will not incur early cancellation fees, provided that this is done before the time limit established in each country (local time of the hotel) on the day of arrival. After that time limit, LIFESTYLE HOLIDAYS TENERIFE SL will charge cancellation fees as compensation, which will amount to the amount of the first night (VAT and taxes included). If you wish to make any changes or cancel your reservation, you must do so in advance of the arrival date specified in the original reservation specified in the particular conditions of the rate or offer selected. If you do not do so, you will be subject to the charges specified. This clause is not valid for bookings made at special rates. In this case, the respective conditions will apply. The latest arrival times are those indicated in the booking made and which will be indicated both at the time of booking and in the booking confirmation email. Correct use of the contents of the website by the User 3.1 Contents of the website LIFESTYLE HOLIDAYS TENERIFE SL declares that the industrial property rights included in this website, including but not limited to: the articles, texts, designs, photographs, images, logos, videos, audios, databases, software, the website as a whole are owned by LIFESTYLE HOLIDAYS TENERIFE SL or are being legitimately exploited by virtue of agreements or licences from third parties for their use and/or are duly protected by the current regulations on Intellectual and Industrial Property, and therefore their use is prohibited without the express prior authorisation of LIFESTYLE HOLIDAYS TENERIFE SL. All the names, designs and/or logos that make up this page are duly registered trademarks. Any improper use of these by anyone other than their legitimate owner may be prosecuted in accordance with current legislation. The User undertakes to use the website in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: a. Suppress, evade or manipulate the copyright, trademarks and other data identifying the rights of LIFESTYLE HOLIDAYS TENERIFE SL or its owners incorporated into the content and/or products marketed from the website of LIFESTYLE HOLIDAYS TENERIFE SL, as well as the technical protection devices, digital fingerprints or any other information mechanisms that may be contained therein. b. Use the content and, in particular, the use of the content and, in particular, the use of the content of LIFESTYLE HOLIDAYS TENERIFE SL in accordance with current legislation. Use the contents and, in particular, the information of LIFESTYLE HOLIDAYS TENERIFE SL obtained through its web page to send advertising, communications for direct sales purposes or for any other commercial purpose, unsolicited messages addressed to a number of persons. c. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorised by the owner of the corresponding rights or it is legally permitted to do so. d. In general, use the content in a manner, for purposes or with effects contrary to the law, morality and generally accepted good customs or public order. LIFESTYLE HOLIDAYS TENERIFE SL does not grant any licence or authorisation of use of any kind over its industrial and intellectual property rights or over any other property or right related to its web page. 3.2. Infringement of Intellectual and Industrial Property Rights LIFESTYLE HOLIDAYS TENERIFE SL is firmly committed to the protection of Intellectual and Industrial Property on the Internet. To this end, LIFESTYLE HOLIDAYS TENERIFE SL declares that it applies and implements high security standards to protect the contents of its web page. However, in spite of this, extraordinary situations may occur that are not attributable to LIFESTYLE HOLIDAYS TENERIFE SL that are beyond its control, which, once identified and verified, will be corrected as soon as possible. 3.3. Access to the Web and use of links LIFESTYLE HOLIDAYS TENERIFE SL is not responsible for web sites not belonging to LIFESTYLE HOLIDAYS TENERIFE SL which can be accessed by means of links or any content made available by third parties. Any use of a link or access to a website not belonging to LIFESTYLE HOLIDAYS TENERIFE SL is at the sole risk of the user. LIFESTYLE HOLIDAYS TENERIFE SL does not recommend or guarantee any information obtained by or through a link, nor is it responsible for any loss, claim or damage arising from the use or misuse of a link, or the information obtained through it, including other links or webs, interruption in service or access, or the attempt to use or misuse a link, both when accessing the Web and when accessing information from other webs from the Web. LIFESTYLE HOLIDAYS TENERIFE SL reserves the right to modify the present Terms and/or General Conditions of Contract, informing users of the modifications made through the web page www.https://bookings.lifestyleholidaystenerife.com/.com 4.2. Subsistence If one of the stipulations of the present Terms and/or General Conditions of Contract is declared null and void, the rest of the Terms and/or General Conditions not affected by such nullity will remain in force for the parties in the agreed terms. Any stipulation that may be affected by such nullity shall be replaced in accordance with the law and shall approximate the original intention. NO PROVISION IN THIS CONTRACT SHALL IN ANY WAY AFFECT MANDATORY CONSUMER PROVISIONS. IF YOU ARE NOT A CONSUMER, BY ACCEPTING THESE TERMS AND CONDITIONS YOU EXPRESSLY WAIVE YOUR RIGHT OF WITHDRAWAL. 5. Exclusion of warranties and liability 5.1 LIFESTYLE HOLIDAYS TENERIFE SL DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO THE USER, SO IT EXCLUDES ANY LIABILITY FOR DAMAGES AND / OR LOSSES THAT MAY BE DUE TO THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF THE WEBSITE OR ITS SERVICES, ALTHOUGH IT WILL TRY TO PROVIDE, TO THE EXTENT OF ITS POSSIBILITIES, TECHNICAL ASSISTANCE TO THE AFFECTED PERSON, AS WELL AS TRY TO IMMEDIATELY RESTORE THE INTERRUPTION, MAKING AVAILABLE, TO THE EXTENT OF ITS POSSIBILITIES, ALTERNATIVE MEANS. IN NO CASE LIFESTYLE HOLIDAYS TENERIFE SL SHALL BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM ACCESS AND/OR USE OF THE WEBSITE AND THE BOOKING SYSTEM. THE CUSTOMER MAY CONTACT TO MAKE ANY CLAIM, EITHER THROUGH THE RECEPTION, OR THROUGH THE EMAIL ADDRESS: email@example.com 5.2 LIFESTYLE HOLIDAYS TENERIFE SL IS NOT OBLIGED TO CONTROL AND DOES NOT CONTROL IN ADVANCE, THE ABSENCE OF VIRUSES OR ELEMENTS IN THE CONTENTS, WHICH MAY CAUSE ALTERATIONS IN THE SOFTWARE OR HARDWARE OF USERS OR PERSONS WHO VISIT THE WEBSITE, SO NOT LIABLE FOR DAMAGES OF ANY KIND THAT MAY ARISE FROM THE ABOVE. 5.3 IF LIFESTYLE HOLIDAYS TENERIFE SL, DESPITE ACTING WITH DUE FORESIGHT AND DILIGENCE, IS UNABLE TO PROVIDE THE CONTRACTED ROOMS FOR REASONS NOT ATTRIBUTABLE TO THEM AND IT IS IMPOSSIBLE TO PROVIDE THE SERVICES UNDER THE AGREED CONDITIONS, IT WILL OFFER THE USER THE POSSIBILITY OF OPTING FOR A FULL REFUND OF THE AMOUNT PAID OR THE SUBSTITUTION OF THE CONTRACTED SERVICE FOR ANOTHER OF SIMILAR CHARACTERISTICS IN TERMS OF CATEGORY OR QUALITY. IF THE SUBSTITUTION OFFERED, THE SERVICE IS OF INFERIOR CATEGORY OR QUALITY, LIFESTYLE HOLIDAYS TENERIFE SL SHALL REIMBURSE THE DIFFERENCE TO THE USER. 6. Applicable Law and Competent Jurisdiction These General Terms and Conditions are governed by Spanish Law. LIFESTYLE HOLIDAYS TENERIFE SL and the User, for the resolution of any controversy that may arise with respect to their validity, execution, compliance or resolution, total or partial, submit themselves, expressly waiving their own jurisdiction or any other that may correspond to them, to the jurisdiction of the Courts and Tribunals of Tenerife. This contract constitutes the complete and integral expression of the agreement between LIFESTYLE HOLIDAYS TENERIFE SL and the user, and replaces all previous pacts, commitments, declarations or agreements, both written and oral, that may have previously existed between them.
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Privacy and data protection policy
The personal data provided electronically through the forms on the website will be processed to respond to your request, send you advertising of our products / services by any means (physical or electronic) and invite you to events organized by the company. The data of the treatment are:
Who is responsible?
Responsible: CLUB DE LOS MENCEYES TENERIFE SL
Address: URB. PALM MAR, AVDA. EL PALM-MAR 91 - 38632 - ARONA - TENERIFE
VAT number: B38711594
For what purpose do we treat your personal data?
To send information and commercial prospecting.
In order to be able to offer you products and services according to your interests, improve your user experience we will elaborate a commercial profile based on the information provided. No automated decisions will be made based on this profile.
How long will we keep your data?
For the duration of the contractual relationship if you are a customer.
For a period of one year from the last confirmation of interest if you are not a customer.
What is the legitimacy for the processing of your personal data?
The prospective offer of products and services is based on your consent, without in any case the withdrawal of consent conditions the execution of the service contract.
To which recipients will your data be communicated?
They will never be disclosed to third parties except in cases where there is a legal obligation.
What are your rights when you provide us with your personal data?
Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In addition, they may lodge claims of their rights with the Supervisory Authority (www.aepd.es).
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